Help

Frequently asked questions

Answers taken from our current policies — please contact us if your question isn't covered.

How long does delivery take?

We aim to dispatch orders via Australia Post or Sendle within 5 working days. In normal circumstances, delivery takes 3–7 business days depending on your location. See our shipping policy.

How much is shipping?

Shipping is calculated at checkout once you enter your address. Free shipping applies to orders over the threshold shown in the announcement bar.

Can I return an item?

We offer a 7-day return policy from the date you receive your item. Items must be unopened and unused, in original packaging, with proof of purchase. Contact hi@realgoodfoodgroup.com to start a return — items sent back without authorisation can't be accepted.

What if my order arrives damaged or wrong?

Please notify us within 7 days of receiving your order. Email hi@realgoodfoodgroup.com with a description and photos of the issue and we'll arrange a refund or replacement.

Where are your products made?

Everything is crafted on the Sunshine Coast, Queensland, in our dedicated gluten free facility.

Where can I find ingredients and allergen information?

Each product page lists ingredients, nutrition and preparation. Always check the pack for the most current allergen information, and contact us if you have a specific question.

Which payment methods do you accept?

Visa, Mastercard, UnionPay, PayPal, Shop Pay and Google Pay, as shown at checkout.

Do you supply cafés and retailers?

Yes — send us a wholesale enquiry and our team will get back to you with pricing and ordering details.