RETURNS POLICY

Refunds and Replacements

We may, at our sole discretion, provide a refund or replacement for products. If your product is faulty due to packaging, shipping, or any other issue, please notify us within 7 days of receiving your order.

To request a refund or replacement, email us at hi@realgoodfoodgroup.com with a description of the issue and photos of the faulty product.

7-Day Return Policy
We offer a 7-day return policy, meaning you have 7 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition you received it (unopened, unused, or unworn if applicable)

• Include all tags and original packaging

• Be accompanied by your receipt or proof of purchase

To start a return, contact us at hi@realgoodfoodgroup.com Items sent back without prior authorisation will not be accepted.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if:

• The item is defective or damaged

• You received the wrong item

We will evaluate the issue and ensure it is resolved promptly.

Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account first. Refunds may take some time to process and appear in your account officially.