RETURNS POLICY

RETURNS POLICY

If for any reason you are not completely satisfied with your purchase please email us at hi@realgoodfoodgroup.com so that our customer service team can take care of you right away. Please include your full name, email (that you made the purchase with), and order number. 

We want our customers to feel confident in ordering with us online. With this in mind, our returns policy is as follows:

Should you feel the item ordered is not right for you, we are happy to exchange, or provide a full refund. Please email hi@realgoodfoodgroup.com to discuss your problem and obtain a Returns Authorisation Number.

For a full refund, you need to contact us and return the item to us within 7 days of receiving it. This applies to full price items only. No refunds on sale items.

For an exchange or credit note, you need to contact us within 7 days and return the item to us within 24 hours of receiving your Returns Authorisation Number. 

Any returned item must be in perfect condition, with no damage to the item or the packaging. We reserve the right to decline returns if the item does not meet these conditions.

Any refund amount will be less the shipping charge. All refunds will be less $10.00 freight

We recommend you use registered post or a trackable courier when returning an item, as we cannot accept responsibility for items lost in transit to us.

RETURNS ADDRESS:

Real Good Food Group Returns

Your Returns Authorisation Number

Unit 14, 72 Empire Cres

Chevallum Q 4555

Shipping charges will be waived only if the item is returned due to it being faulty.

Refunds are only processed once the original item has been returned to us.

All items must be returned at the expense of the customer

Please contact us at hi@realgoodfoodgroup.com with any queries regarding returns.